Our Commitment
At Trevors Carpets, we are committed to protecting your personal information. Our Privacy Statement provides a clear, accessible overview of how we collect, use, store, and protect your data in line with the Australian Privacy Principles.
Why We Collect Your Information
We collect limited personal information to:
- Respond to your enquiries or process your requests
- Improve your online experience and website usability
- Provide relevant products, services or promotions
- Analyse site traffic and usage to optimise content and communication
- Support legal and compliance obligations where applicable
How We Use Your Information
All information is handled securely and responsibly. Any personal data you provide may be used to enhance our service, manage records, or follow up on your interactions with us. We may contact you for administrative purposes or, where permitted, marketing – but you can opt out at any time.
Third-Party Access
We do not sell or trade your personal information. We may share it with trusted service providers (such as IT, web, analytics, and cloud storage providers) strictly for business-related purposes and always with appropriate safeguards.
Website Analytics & Cookies
We use cookies and analytics tools (e.g. Google Analytics) to understand how users interact with our website. This helps us improve functionality and ensure the content is useful and relevant. You can control cookie settings via your browser.
Call Recordings
We may record phone calls for training, service quality, and record-keeping. Recordings are securely stored on Australian-based infrastructure and are automatically deleted after 90 days unless required longer for legal or dispute-related reasons.
Links to Other Sites
Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend reviewing their individual privacy policies.
Policy Updates
We may update our Privacy Policy as our practices or legal obligations change. Please check this page periodically to stay informed.
Contact Us
If you have questions about your privacy, please contact our Privacy Officer on privacy@trevorscarpets.com.au
To view our full Privacy Policy, click on the link below.